Servicing Coordinator (Monday-Friday, 10:00am - 6:00pm)

Veterans United Home Loans • Columbia, MO

1d

About The Position

As a Servicing Coordinator, you’ll support our borrowers by helping coordinate payments tied to their home loans. You’ll handle payment-related tasks with accuracy and care, respond to questions from customers and teammates, and make sure every interaction feels smooth, friendly, and well-supported. While you won’t take loan applications or discuss loan terms, you’ll be a trusted guide—gathering the info needed to address questions and connecting folks with the right team members, all while following company guidelines and legal requirements. We are currently hiring for the following shifts: Monday - Friday, 9:00am-5:00pm, Monday - Friday, 10:00am-6:00pm.

Requirements

• Detail-oriented and take pride in being accurate and thorough.
• Dedicated work ethic.
• Great at communicating—friendly, clear, and helpful both in writing and over the phone.
• Comfortable in fast-paced, results-driven environments.
• Collaborative and thrive in a highly cooperative team setting.
• Strong customer service skills and know how to make people feel supported.
• Comfortable with basic computer technologies and navigating systems used in an internet-based company.
• Consistent attendance and reliability.

Nice To Haves

• Background in customer service, servicing, or a related field.
• Translatable skills and relevant expertise.

Responsibilities

• Handling payment transactions such as taking payments, processing refunds, and sending receipts for items like mortgage payments or home appraisals.
• Responding quickly to payment and servicing questions from customers and teammates by phone and email, documenting conversations along the way.
• Following defined lockbox procedures to accurately apply payments to customer accounts.
• Providing friendly, dependable service to customers and internal partners who have questions about payments or servicing activity.
• Protecting sensitive payment information by following all company and industry guidelines.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

Benefits

• Training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed