Servicing Communications - Sr. Marketing Specialist

Bank of America•Boston, MA

1d•$71,600 - $119,400•Onsite

About The Position

This job is responsible for delivering either small end-to-end or large specialized portions of a marketing initiative or program. Key responsibilities include using advanced analysis and problem solving to recommend improvements and solutions, owning the delivery of primary components for small to medium marketing products/processes or secondary components for large/medium initiatives. Job expectations include working with senior management within the Marketing team to deliver solutions based on a defined set of project/program goals. The Servicing Communications team is responsible for managing client-facing servicing communications that span the Consumer Bank, having brand risk and regulatory implications, and ensuring they align to Client Care standards. This role is responsible for creating and managing servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital). The individual will work with various lines of business to determine communication strategies, write and edit communications, and gain necessary approvals including those from legal, risk, and compliance partners. Many of these communications are urgently needed as a result of a break in servicing our clients and need to be pushed out in 24-48 hours, supported 7 days a week. They will need to leverage our brand guidelines, the servicing communication guidelines and market research to influence their communication approach. Through the approval process, they'll need to provide support for their content, look to combine and eliminate communications and negotiate changes. Finally, they will work with channel execution partners to ensure the communications are delivered on time and error-free.

Requirements

Bachelor’s degree or equivalent
2+ years of Financial Institution experience
Experience writing business communications for internal and external audiences
Comfortable receiving feedback on writing and adjusting as needed
Proficient in MS Office programs including CoPilot
Detailed-oriented and ability to multi-task
Self-starter with excellent verbal, written and people skills
Strong project management skills
Ability to manage complex projects and work within cross‐functional teams
Excellent relationship building skills
Ability to handle multiple programs at the same time
Ability to work independently, as well as with a team, in a fast-paced environment while consistently meeting deadlines
Ability to identify and escalate concerns/issues with a sense of urgency
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Ability to influence your business partners
Process improvement mindset

Responsibilities

Delivering small end-to-end or large specialized portions of a marketing initiative or program.
Using advanced analysis and problem solving to recommend improvements and solutions.
Owning the delivery of primary components for small to medium marketing products/processes or secondary components for large/medium initiatives.
Working with senior management within the Marketing team to deliver solutions based on a defined set of project/program goals.
Creating and managing servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital).
Working with various lines of business to determine communication strategies.
Writing and editing communications.
Gaining necessary approvals including those from legal, risk, and compliance partners.
Providing support for content through the approval process.
Looking to combine and eliminate communications and negotiate changes.
Working with channel execution partners to ensure the communications are delivered on time and error-free.