Servicing Business Analyst
About The Position
The Senior Business Analyst will serve as the analytical backbone of Silver Hill Capital’s commercial servicing business - a Bayview subsidiary engaged in commercial mortgage origination and servicing - partnering directly with the President & CEO to build the tools, dashboards, and data models that give leadership real-time visibility into portfolio performance, operational capacity, and investor outcomes across every servicing segment. This is a high-impact, cross-functional role for a self-directed problem-solver who can translate complex servicing, lending, and credit data into clear, decision-ready insight for senior leaders - and who will help transform how the business measures and manages itself. The position is initially an individual contributor with a defined path to build and lead an analytics team as the function scales.
Requirements
- Bachelor’s degree in a quantitative, business, finance, analytics, or related field (Master’s a plus).
- Minimum 5–8 years of progressively responsible experience in analytics or business intelligence within mortgage servicing, consumer or commercial lending, or financial services.
- Demonstrated working knowledge across mortgage servicing, consumer lending, commercial lending, investor reporting, portfolio analytics, and credit risk.
- Proven track record leading cross-functional initiatives and delivering measurable process improvements.
- Demonstrated ability to work independently and drive projects from ambiguity to solution.
Nice To Haves
- Advanced proficiency with modern analytical and data-visualization tools - Power BI and Alteryx required; SQL and other data-preparation/automation tools a strong plus.
- AI-forward mindset - actively applies AI and automation to accelerate analysis, reporting, and decision support.
- Deep, hands-on command of data: sourcing, modeling, validating, and translating it into insight.
- Executive-level communication - able to present complex financial and operational information, and business cases, clearly and persuasively to senior leaders.
- Strong business acumen in loan servicing, credit, and portfolio performance.
- Disciplined approach to process improvement (Lean / Six Sigma thinking a plus).
- Self-directed and solutions-oriented, comfortable operating across the business with minimal direction.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Leadership potential - ability to grow into building and managing an analytics team.
- Relevant certifications a plus - e.g., Microsoft Power BI Data Analyst Associate, Alteryx Designer Core, or Lean Six Sigma.
Responsibilities
- Build and maintain dashboards, data visualizations, and self-service analytics that give leadership real-time visibility into performance across each servicing segment (small-balance commercial, DSCR, large-balance commercial, and CPACE).
- Develop portfolio-performance analytics and early-warning tools that help leadership get ahead of delinquency, default, and credit-risk trends rather than react to them.
- Design capacity and organizational-effectiveness models - “right people in the right seats” - assessing workload, staffing, and productivity across servicing teams to inform resource allocation.
- Build analytics that support investor reporting and oversight, confirming the business is meeting its obligations to investors and surfacing exceptions early.
- Lead cross-functional initiatives and process-improvement efforts end to end - working independently across Credit Risk, Loan Administration, Special Servicing/REO, Legal & Compliance, Sales, and Strategy & Analytics to gather requirements, design solutions, and drive adoption.
- Source, model, and validate data from systems of record (Strategy, Servicing Director) and translate it into accurate, governed, decision-ready reporting.
- Prepare and present complex financial and operational analyses - including business cases - to senior leaders in clear, executive-ready formats.
- Apply modern, AI-forward analytical tools (Alteryx, Power BI) to automate manual reporting and accelerate insight.
- Identify, document, and re-engineer servicing processes to improve efficiency, controls, and data quality.
- Partner with leadership to define KPIs and benchmarks for servicing, credit performance, and profitability.
- Other duties as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
