Services Territory Sales Manager
About The Position
The Services Territory Sales Manager (STSM) leads and develops a high-performing team of In-Home Sales Specialists while driving sales, margin, profitability, close rate, and customer experience results across an assigned territory. The role executes strategic sales initiatives to grow market share and customer acquisition and deliver exceptional in-home consultative selling experiences. It provides leadership, coaching, and performance management to a geographically dispersed outside sales team, ensuring consistent sales-process execution, operational standards, and customer satisfaction. The STSM is accountable for talent acquisition, onboarding, development, succession planning, and retention. The role partners cross-functionally to optimize the customer journey and installation experience, oversees service quality and provider performance, and ensures compliance throughout the installation lifecycle. Extensive travel throughout the territory is expected, with most work time spent in-market supporting sales execution, customer engagement, provider relationships, and team development.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, Management, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
- At least 7 years of progressive sales experience, including outside sales, consultative sales, business development, or in-home sales.
- At least 3 years of leadership experience managing field-based sales teams and driving revenue growth through coaching, performance management, and talent development.
- Demonstrated success leading geographically dispersed sales teams accountable for sales, margin, profitability, and customer satisfaction results.
- Ability to coach and develop sales professionals through direct field engagement, ride-alongs, and performance management.
- Experience using CRM platforms, sales reporting tools, Microsoft Office applications, and performance analytics to guide business decisions and sales effectiveness.
- Strong financial acumen, including experience with sales performance metrics, forecasting, budgeting, and profitability goals.
- Ability and willingness to travel extensively throughout the assigned territory, spending the majority of work time in-market.
- Valid, in-state driver’s license.
Nice To Haves
- Experience in home improvement, installation services, residential construction, remodeling, or related industries.
- Experience managing service provider, contractor, or installation partner relationships.
- Experience leading teams in a consultative or in-home sales environment.
Responsibilities
- Lead, coach, and develop In-Home Sales Specialists to achieve sales, margin, profitability, close-rate, and customer-experience goals.
- Drive execution of installed sales programs across the assigned territory through sales leadership, performance management, and strategic business planning.
- Analyze sales metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement revenue-growth action plans.
- Conduct field observations, ride-alongs, sales reviews, and coaching sessions to strengthen consultative selling and sales effectiveness.
- Establish a culture of accountability, customer-centricity, and continuous improvement.
- Recruit, select, onboard, develop, and retain high-performing In-Home Sales Specialists.
- Identify skill gaps and implement targeted individual and team development plans.
- Partner with Store Leadership and cross-functional stakeholders to align talent strategies and performance objectives.
- Develop succession plans and build an internal talent pipeline.
- Oversee service quality and customer satisfaction by reviewing customer feedback, conducting site inspections, engaging service providers, and monitoring performance metrics.
- Ensure a seamless customer experience throughout the sales and installation lifecycle.
- Act as an escalation point for complex customer concerns and high-value sales opportunities.
- Manage service provider network relationships and performance through direct engagement and partnership with Service Support teams.
- Oversee project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments.
- Drive compliance with Lowe's policies, contracts, permitting requirements, lead-safe practices, and regulatory standards throughout installation.
- Obtain and maintain licenses on Lowe's behalf as required.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
