Services Territory Sales Manager

Lowe's Home Centers • Bloomfield, CT

2d • Hybrid

About The Position

The Services Territory Sales Manager will lead, coach, and develop a team of In-Home Sales Specialists to achieve and exceed sales, margin, profitability, close rate, and customer experience goals. This role drives the execution of all installed sales programs within an assigned territory through effective sales leadership, performance management, and strategic business planning. The manager will analyze sales performance metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement action plans that drive revenue growth. Regular field observations, ride-alongs, sales reviews, and coaching sessions will be conducted to improve consultative selling capabilities and sales effectiveness. A culture of accountability, customer-centricity, and continuous improvement will be established across the sales organization. Responsibilities include recruiting, selecting, onboarding, developing, and retaining top-performing In-Home Sales Specialists, identifying skill gaps, and implementing targeted development plans. The manager will partner with Store Leadership and cross-functional stakeholders to align sales talent strategies and performance objectives, develop succession plans, and build a strong internal talent pipeline. Oversight of service quality and customer satisfaction is crucial, achieved through regular review of customer feedback, site inspections, service provider engagement, and performance metrics, ensuring a seamless customer experience throughout the sales and installation lifecycle. The role also serves as an escalation point for complex customer concerns and high-value sales opportunities, and manages relationships and performance of the service provider network. Project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments will be overseen, along with driving compliance with Lowe's policies, contracts, permitting requirements, lead-safe practices, and regulatory standards. Obtaining and maintaining licenses on Lowe's behalf as required is also a responsibility.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, Management, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of progressive sales experience, including outside sales, consultative sales, business development, or in-home sales environments.
• 3+ years of leadership experience managing field-based sales teams and driving revenue growth through coaching, performance management, and talent development.
• Demonstrated success leading geographically dispersed sales teams with accountability for sales, margin, profitability, and customer satisfaction results.
• Proven ability to coach and develop sales professionals through direct field engagement, ride-alongs, and performance management.
• Experience utilizing CRM platforms, sales reporting tools, Microsoft Office applications, and performance analytics to drive business decisions and sales effectiveness.
• Strong financial acumen with experience managing sales performance metrics, forecasting, budgeting, and profitability goals.
• Ability and willingness to travel extensively throughout the assigned territory, with the expectation of spending the majority of work time in-market supporting sales execution, customer engagement, service provider relationships, and team development.
• Valid driver's license

Nice To Haves

• Experience in home improvement, installation services, residential construction, remodeling, or related industries.
• Experience managing service provider, contractor, or installation partner relationships.
• Experience leading teams within a consultative or in-home sales environment.

Responsibilities

• Lead, coach, and develop a team of In-Home Sales Specialists to achieve and exceed sales, margin, profitability, close rate, and customer experience goals.
• Drive execution of all installed sales programs within an assigned territory through effective sales leadership, performance management, and strategic business planning.
• Analyze sales performance metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement action plans that drive revenue growth.
• Conduct regular field observations, ride-alongs, sales reviews, and coaching sessions to improve consultative selling capabilities and sales effectiveness.
• Establish a culture of accountability, customer-centricity, and continuous improvement across the sales organization.
• Recruit, select, onboard, develop, and retain top-performing In-Home Sales Specialists.
• Identify skill gaps and implement targeted development plans to improve individual and team performance.
• Partner with Store Leadership and cross-functional stakeholders to align sales talent strategies and performance objectives.
• Develop succession plans and build a strong internal talent pipeline.
• Oversee service quality and customer satisfaction through regular review of customer feedback, site inspections, service provider engagement, and performance metrics.
• Ensure execution of a seamless customer experience throughout the sales and installation lifecycle.
• Act as an escalation point for complex customer concerns and high-value sales opportunities.
• Manage relationships and performance of the service provider network through direct engagement and partnership with Service Support teams.
• Oversee project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments.
• Drive compliance with Lowe's policies, contracts, permitting requirements, lead-safe practices, and regulatory standards throughout the installation lifecycle.
• Obtain and maintain licenses on Lowe's behalf as required.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager