Services Technician-W2

Insight Enterprises, Inc.•Hanover Park, IL

16d•Onsite

About The Position

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.

Requirements

Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
LANs, WANs, Personal Computers, messaging and software applications experience required.
Extensive knowledge of windows operating systems, Windows Operating systems, vendor diagnostics, re-image software such as Ghost, Microsoft SCCM, Virus scan software.
Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
A+ certification and at least one vendor hardware certification required.
Minimum of one (1) year bench and/or on-site service technical experience.

Nice To Haves

Ability to automate tasks using basic scripting techniques is a plus but not required.
Must be able to work with both ends of basic level testing as well as high level testing and documentation when requested.

Responsibilities

Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Installs and tests system hardware. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
Completes all required documentation involved in a client build. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.
Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
UnPack and pack new and completed devices. Must have the ability to follow written and verbal instructions.
Other duties as assigned per manager request or instructions.
Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
Installs, tests, and supports Network Operating Systems (NOS) and their applications.
Performs server hardware support, troubleshooting.
Other duties as assigned per manager request.