Services Technician - Ann Arbor, MI

Sartorius•Ann Arbor, MI

1d•Onsite

About The Position

In this on-site role, you will have the ability to troubleshoot & repair electromechanical devices to original manufacture specifications. You must also be able to legibly document all repair work, and prep unit for shipment back to customer. The holder should have thorough knowledge of electromechanical instrumentation and calibration procedures, software, techniques and tools, used in order to carry out the necessary tasks. Onsite position located in Ann Arbor, MI.

Requirements

Associate degree with a focus on Mechanical, Electrical Engineering or High School Diploma/GED and equivalent combination of industry experience and/or technical/military training
3+ years’ experience in related field experience
Strong aptitude to troubleshoot, test, repair and service technical equipment
Experience working with ISO requirements and other relevant guidelines and regulations
Familiarity of Windows based software, with the ability to learn and understand diagnostic software
Proficiency in MS Word and MS Excel

Nice To Haves

Ability to work flexible shifts and to adapt to changing work schedules
High awareness of quality and responsibility and are customer focused
Familiarity with mobile tools and applications
Excellent organizational and communication skills (both written & verbal)
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Perform metrological checks of customer instrumentation
Perform software upgrades and modifications on new orders as needed
Repair and evaluate customer equipment as well as demo/returns
Maintain accurate repair records
Utilize your knowledge to prepare repair estimates
Follow and understand ISO 9000 quality system
Work with Service Administrative team to ensure customer satisfaction
Cross check (QC) other technicians work as required for certain SOPs
Carry out other duties necessary and related to workshop activity

Benefits

Mentoring
Leadership programs
Internal seminar offerings
Paid vacation
Sick time
Corporate holidays
Community service day
Flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
Team spirit
International collaboration
Communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from
Dental
Vision
EAP
Other wellness programs
Working in smart buildings with the latest technology and equipment
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service