Services Tech Consultants

HP•All Cities, CO

7d•Onsite

About The Position

This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

Requirements

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
ITIL Certifications
Automation Chemistry Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
Evaluates support plans based on business indicators and align them with the organization’s service solutions.
Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave