Services Support and Infrastructure Operations Lead Administrator
About The Position
Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and tactical leadership for our IT and OT (Operational Technology) environments. This role serves as a high-level technical lead, bridging the gap between hands-on infrastructure maintenance and the oversight of helpdesk service delivery. The successful candidate will be responsible for the stability, security, and performance of on-premises and cloud-hosted systems, networks, and VoIP solutions. This individual functions as the primary escalation point for complex technical issues coordinating with third-party partners to ensure business continuity across manufacturing and office environments. This is a field-focused role requiring regular interaction with shop floor systems—such as HMI and PLC interfaces—and site leadership to optimize technology practices and security.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field, or commensurate equivalent work experience.
- 5+ years of experience in managing enterprise-level IT infrastructure, with a focus on 24x7 manufacturing or industrial environments.
- Deep knowledge of Windows Server, virtualization platforms (VMware), Active Directory, and O365.
- Experience with HPE or Cisco networking platforms and knowledge of firewalls (e.g., FortiGate).
- Proven ability to manage 3rd party vendor relationships and communicate up and down the chain.
- Exceptional interpersonal and communication skills with a focus on rapport-building and listening.
- Proven analytical and problem-solving abilities to execute tasks in high-pressure environments.
Responsibilities
- Directly install, configure, and maintain servers, networks, and other IT/OT infrastructure components following Standard Operating Procedures (SOPs).
- Provide Tier 1–3 level diagnostic support for hardware, software, and connectivity issues across both office and plant environments.
- Maintain and optimize cloud and traditional on-premises data center infrastructure, including virtualization platforms and storage.
- Provide hands-on support for manufacturing environments, ensuring the health and performance of shop floor systems.
- Catalog and inventory, as needed, IT / OT equipment and maintain CMDB.
- Triage EST P1 and P2 calls to ensure response of appropriate parties.
- Mentor other staff, fostering a collaborative atmosphere and professional growth through technical training.
- Analyze key performance indicators (KPIs) and service level agreements (SLAs) to identify and act on areas for service improvement.
- Consult on helpdesk workload distribution and scheduling to maintain operational efficiency.
- Develop and maintain accurate IT/OT documentation, including network diagrams, system configurations, and SOPs.
- Collaborate with Enterprise IT/OT teams to ensure infrastructure is deployed according to defined architecture and security posture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
