Services Specialist - Service Delivery Coordinator

Baker Hughes • Houston, TX

1d • Onsite

About The Position

As a Service Delivery Coordinator, you will play a critical role in ensuring flawless execution, on‑time delivery, contract adherence, and cash collection for all assigned jobs. You will coordinate job activities across organizational boundaries, protect the health and safety of our people, and act as the primary interface with the customer to ensure operational and commercial success.

Requirements

• Have a Bachelor’s degree (preferred) or equivalent relevant experience.
• Bring experience in service delivery, operations, field services, or coordination roles within energy, oil & gas, or industrial services.
• Demonstrate strong communication, customer‑facing, and relationship‑management skills.
• Have strong organizational, planning, and problem‑solving abilities.
• Be proficient in resource scheduling, job coordination, and cross‑functional collaboration.
• Be comfortable working in fast‑paced environments with shifting priorities.
• Be committed to HSE excellence, compliance, and operational discipline.

Responsibilities

• Protecting the health and safety of all personnel and the environment by ensuring all activities align with Baker Hughes non‑negotiables, applicable processes, and cultural pillars.
• Ensuring assigned contracts/quotes are fully understood and capitalized, validating scope, deliverables, and commercial terms before job execution.
• Coordinating and monitoring all job activities as outlined in MTJC, ensuring seamless execution across organizational boundaries.
• Scheduling and dispatching resources in line with job requirements, ensuring readiness, availability, and compliance with BH standards.
• Acting as the primary point of contact for the client throughout job preparation, execution, and close‑out, managing the relationship to ensure business success.
• Being fully familiar with the client’s Management of Change (MOC) and escalation processes, ensuring proper procedures are followed when risks arise (e.g., client requests outside product specifications or BH SOPs).
• Escalating issues promptly that may impact service delivery, safety, quality, or customer satisfaction.
• Ensuring invoices align with contract/quote, eliminating revenue leakage and supporting timely cash collection.
• Driving flawless execution, ensuring all job deliverables meet customer expectations and contractual requirements.
• Supporting continuous improvement, capturing lessons learned, and contributing to service quality enhancements.

Benefits

• Contemporary work‑life balance policies and wellbeing programs
• Comprehensive private medical care options
• Life insurance and disability coverage
• Tailored financial and retirement programs
• Additional voluntary benefits to support your lifestyle and family needs
• Company-sponsored benefit programs, including health & welfare plans and the Thrift Plan (401k)
• Choice of coverage options that best suit your needs
• Competitive benefits package
• Additional forms of compensation such as bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level