Services Specialist - On Site Services
About The Position
The purpose of this role is to perform the Turnkey installation/termination of all electrical conduit, SS tubing, power/communication cabling and hardware from customer XFMR cabinet to the GE Monitoring and Diagnostic products. Will require delivering quality onsite and remote service support to customers questions or concerns. In addition, in this role you will: Perform installation and service work on state of the art transformer monitoring equipment. Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams. Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level. Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team. EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices. Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Energy. Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types. Provide both external and internal timely, accurate, professional reports. Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards. Lead schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals. Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills. Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters. A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Requirements
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
- Minimum of 1 year of basic experience in the Services & On Site Services.
- Must be willing and able to travel
Nice To Haves
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
Responsibilities
- Perform installation and service work on state of the art transformer monitoring equipment
- Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams
- Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
- Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team
- EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices
- Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Energy
- Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types
- Provide both external and internal timely, accurate, professional reports
- Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
- Lead schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to a Health Coach, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability insurance
- life insurance
- paid time-off for vacation or illness
- 12 paid holidays
- permissive time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
