Services Senior Specialist - Srvcs Project Management

Baker Hughes•Houston, TX

About The Position

The Services Senior Specialist - Srvcs Project Management is responsible for leading the global deployment and lifecycle execution of Software as a Service (SaaS) contract. This role ensures operational excellence, customer satisfaction, and strong project governance while acting as the primary interface between customers and internal teams. You will drive seamless SaaS delivery from deployment through sustaining phases, while identifying growth opportunities and ensuring long-term customer value realization.

Requirements

A Bachelor’s degree from an accredited university or college
Fluency in English
A minimum of 5 years of experience in Project Management
Strong oral and written communication skills
Strong interpersonal and leadership capabilities
Proven ability to deliver software projects on time, within scope, and within budget
Flexibility and capability of managing multiple global accounts in a fast-paced, high-pressure environment
Agility and adaptability to new technologies and evolving business needs
Valid work authorization in the country of employment

Responsibilities

Leading global deployment and execution of SaaS contracts, ensuring achievement of operational KPIs and service excellence
Acting as the primary customer contact across the full project lifecycle, including deployment, issue resolution, communication, and customer satisfaction management
Developing and executing cohesive deployment strategies, ensuring strong adoption of analytics and process data integration across the SaaS lifecycle
Managing R3 handoffs, planning SaaS contracts in SAP, and owning financial accountability as the SAP “Responsible Person”
Maintaining strict scope control while identifying and managing change requests related to time, scope, and value
Ensuring on-time delivery and consistently high levels of customer satisfaction to build trust and long-term relationships
Identifying success stories, collaborating with teams to develop ROI cases, and supporting program-level value demonstration
Driving business growth by identifying new leads, service expansion, and upgrade opportunities
Proactively gathering customer insights, including satisfaction, pain points, and market intelligence
Continuously enhancing technical knowledge and collaborating with technical leaders and cross-functional teams to strengthen capabilities

Benefits

Working flexible hours
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
Choice of coverage options that best suit your needs
Comprehensive and competitive benefits package
Additional forms of compensation such as bonuses