Services Project Manager

First Student•Houston, TX

About The Position

The FirstAlt Services Project Manager is responsible for helping drive, organize, and execute high-priority initiatives across First Alt Services. Reporting directly to the Services Senior Director, this role will translate strategic direction into clear plans, establish accountability, coordinate cross-functional work, and ensure key initiatives continue moving forward.

Requirements

Bachelor’s degree in business, operations, project management, or a related field, or equivalent professional experience.
Seven or more years of progressive experience in program management, business operations, strategy, or a similar leadership role.
Demonstrated experience leading complex, cross-functional programs from planning through execution.
Experience working directly with directors, vice presidents, or other senior leaders.
Strong executive communication, presentation, organization, and stakeholder-management skills.
Ability to independently prioritize work, resolve ambiguity, and move initiatives forward with limited oversight.
Advanced proficiency with Microsoft 365 tools; experience with Planner, Loop, PowerPoint, Excel, Teams, and Power BI is preferred.
English proficiency.

Nice To Haves

Experience with Planner, Loop, PowerPoint, Excel, Teams, and Power BI is preferred.

Responsibilities

Partner directly with the Services Senior Director to organize, prioritize, and advance departmental and company initiatives.
Translate ideas and leadership direction into structured project plans with defined objectives, owners, milestones, dependencies, and timelines.
Maintain a centralized view of active initiatives, priorities, risks, decisions, and outstanding action items.
Drive accountability by proactively following up with initiative owners and escalating risks or delays when appropriate.
Coordinate cross-functional initiatives involving Services, Operations, Product, Technology, Safety, Finance, and other business partners.
Prepare meeting agendas, executive summaries, KPI presentations, status reports, and other leadership materials.
Lead initiative meetings, document decisions, assign follow-up actions, and ensure commitments are completed.
Identify competing priorities, capacity concerns, and dependencies that may impact delivery.
Provide clear recommendations and potential solutions—not simply report problems.
Develop repeatable processes, templates, and governance structures that improve how initiatives are managed across the department.
Monitor business outcomes and help ensure completed initiatives deliver their intended operational or customer impact.
Anticipate upcoming needs and help leadership remain focused on strategic priorities rather than day-to-day administrative follow-up.
Represent the Services Senior Director in designated meetings and workstreams when appropriate.