Services Program Manager

Catholic Charities Eastern Washington•Spokane, WA

1d•$29 - $31

About The Position

This position is responsible for supervising case managers, care coordinators, peer support, and an employment specialist at House of Charity. The position also facilitates respite coordination, services billing, staff scheduling, ensuring development and maintenance of care plans for all residents, facilitating team meetings, coordinating with internal and external service partners, monitoring performance, and ensuring compliance with agency/funder requirements and standards. The House of Charity project requires employees to maintain commitment to and working knowledge of the principles of trauma informed care, housing first, harm reduction, and client-driven care coordination that promotes economic mobility and self-sufficiency. Catholic Charities is committed to providing a competitive wage and benefits package.

Requirements

Associate’s degree in human services or a related field or equivalent combination of education and relevant professional experience. Bachelor’s degree preferred.
Demonstrated leadership, management, and administrative skills.
Experience managing budgets with diverse funding streams.
One year of supervisory or leadership experience in human services or a related field.
Extensive experience supporting clients experiencing behavioral health challenges.
valid Driver’s License and the ability to drive for work use with access to a car.
Successfully pass background check applicable to position.

Nice To Haves

Experience supervising homeless shelter services, including respite, case management, peer support, employment and housing preferred.

Responsibilities

Provides supervision to case managers, care coordinators, peer support, an employment specialist, and other staff, contractors, and volunteers as needed. This includes hiring, performance monitoring, mentoring, professional development etc.
Coordinates intake and program entry with local hospitals, medical clinics, other medical/behavior health providers, as well as with Respite care team members, by receiving and reviewing referrals and maintaining documentation of the process.
Must be able to handle multiple referrals at any given time, including phone calls, faxed referrals, and coordination of entry into the program.
Ensure that each client coming into the program qualifies for entry into Respite.
Must be able to track and collect/document accurate and timely details specific to MCO billing and follow up with provider when necessary to report this information.
Coordinate with staff to ensure timely assignment, continuity of care, and alignment between intake documentation and case management and care coordination workflows.
Provides weekly updates and monthly summaries of patient enrollment to each partner/provider.
Administers and implements program in accordance with NHCH Medical Respite Standards of Care and WA Medical Respite rules.
Ensures all Services Staff have appropriate case assignments and are meeting client engagement expectations.
Leads weekly Services Team meetings and regularly meets with team members 1:1.
Ensures consistent development and monitoring of individualized case plans and discharge plans for each program client. Including accuracy of information in Salesforce and timely data entry into the local HMIS (Homeless Management Information System) system.
Ensures House of Charity is billing for eligible services, including but not limited to respite contracts, MCOs, and FCS.
Ensures the RC program is meeting expectations, including but not limited to assisting clients with finding employment opportunities, vocational training, and job training opportunities internally and externally.
Reads and understands program contracts, budgets, and operating agreements to effectively support program delivery and management of services.
Develop and sustain working relationships with community partners, hospitals, and housing providers to enhance the effectiveness and scope of service opportunities for HOC patrons.
Ensures service team staff consistently engage clients in meetings and groups, supporting clients in accessing on-site partners and creating access to off-site partners for client needs individually.
Conducts routine audits of case plans, discharge plans, and client files and other required documentation and provides feedback to staff.
Coordinates staff training and professional development, monitors training completion and ensures staff are following principles and practices learned through training.
Provides crisis management support in a professional, healthy manner. Utilizes de-escalation, motivational interviewing, and trauma informed care principles when responding to crisis in a way that meets program mission and supports both staff and clients.
Monitors program data quality and prepares reports needed for agency and funders, ensuring accuracy and timeliness for Spokane’s HMIS database.
Ensures service team is trained in program policy, procedure, and agency wide policy and procedure. Monitors compliance with these policies and procedures and makes suggested changes and refinements as needed to support staff and client success.
Assists with grant applications, budget preparations, and other grant management activities as needed.
Ensures both internal and external deadlines are met. Maintains an organized workflow and demonstrates effective time management.
Maintains professional boundaries with direct reports and models professional communication, even in hard conversations, with staff and colleagues.
Coordinates with internal and external service partners to ensure services at House of Charity are meeting needs of House of Charity participants and community.
Participates in the on-call pool with other leadership positions.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Regularly utilizes all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
Performs related functions as assigned to support program success and the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays