Services Ops Specialist W2

Insight Enterprises, Inc.•Hanover Park, IL

21h•Onsite

About The Position

Services Operations Specialists work in different sections of Insight’s Sustainability department, which operates as an integration and warehouse facility. The role is fully onsite in the Hanover Park, Illinois office, with a stated shift of 9:00 a.m. to 5:30 p.m. The environment has moderate noise similar to a typical business office, including computers, phones, printers, and light foot traffic. Teammates should be comfortable working in a confined space and sitting at a computer terminal for extended periods. The specialist supports the shipping, retrieval, and exchange of technology devices for assigned accounts, meeting client Service Level Agreements. The role also coordinates with vendors, distribution employees, internal teams, clients, and finance to manage product information, shipments, returns, warranties, inventory, billing, and related service inquiries.

Requirements

Clear verbal and written communication skills.
Problem-solving and critical-thinking abilities.
Excellent organizational skills.
Ability to adapt in a fast-paced environment while maintaining attention to detail.
Ability to work both independently and as part of a team.
Strong time-management skills and ability to self-prioritize work responsibilities.
Comfort working in a confined space and sitting at a computer terminal for extended periods.

Responsibilities

Enter orders promptly for shipping, retrieval, and exchange of technology devices for specific accounts while adhering to client Service Level Agreements.
Investigate and resolve receiving discrepancies, proactively manage receipt dates, and work with distribution employees on lost or damaged products.
Develop expertise in information about assigned vendors, products, programs, and initiatives.
Communicate with clients verbally and in writing, and respond to inquiries or complaints in a timely manner.
Work with vendors to obtain Return Merchandise Authorizations for damaged or unused products.
Manage assigned vendors, back-orders, estimated arrival times, and warranty claims.
Work with internal personnel to resolve problems relating to parts-ordering information.
Maintain accurate costing, classification, and status information for assigned products; identify billing and inventory discrepancies and report them appropriately.
Work with finance to resolve vendor issues as necessary.
Manage the team mailbox and ensure emails are addressed throughout the day.
Answer internal and external questions about processes, procedures, and inbound and outbound shipments.