Services Operations Specialist - Greater Albany
About The Position
In this role, you will report to the Hiring Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. The Services Operations Specialist plays a key support role across multiple facilities and/or customer sites, primarily within their assigned geographic region. They step in to perform various job functions during periods of scheduled associate vacations, leaves of absence, unfilled positions, or emergency situations. While their primary responsibilities are focused within a designated territory, they also serve as secondary backup, which may require travel beyond their home territory or state. Roles they may support include: Coordinators Technicians Team Leads Glass Washers Lab Support Technicians Site-specific Project Managers Services Operations Specialists are cross-trained in multiple job profiles, enabling them to build specialized expertise and gain broad experience across all Lab and Production service offerings. This diverse knowledge allows them to: Provide on-the-job training for new associates Collaborate with Avantor site leaders to identify and implement process and safety improvements May require future travels to customer sites. Coordinates and leads team efforts and performs work related to customer requirements. Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions. Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers, etc., to procure lab supplies and materials. Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. Trains Avantor Lab and Production Services associates on all service offerings. Provides SAP Support (Full customer services, credit rebills, invoice scrubbing). Modifies and maintains quality metrics and key performance indicators.
Requirements
- High school diploma or GED required.
- 3 -5+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales.
- Microsoft Teams experience preferred.
- Valid Driver’s License and reliable transportation required.
Nice To Haves
- An associate degree or undergraduate degree in business or science-related field is a plus.
- IATA, DOT, HAZWOPER, OSHA Right to Know, IMDG a plus.
- Forklift Certification a plus.
- CDL a plus.
- Prior experience with VWR/Avantor products and services a plus.
Responsibilities
- Perform customized, mission-based lab work and research protocols.
- Serve as secondary backup for various job functions during periods of scheduled associate vacations, leaves of absence, unfilled positions, or emergency situations.
- Provide on-the-job training for new associates.
- Collaborate with Avantor site leaders to identify and implement process and safety improvements.
- Coordinate and lead team efforts and perform work related to customer requirements.
- Complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks.
- Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers, etc., to procure lab supplies and materials.
- Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
- Train Avantor Lab and Production Services associates on all service offerings.
- Provide SAP Support (Full customer services, credit rebills, invoice scrubbing).
- Modify and maintain quality metrics and key performance indicators.
Benefits
- Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
- Paid Time Off (PTO)
- Company-paid holidays
- Choice holidays
- Flexible Spending Account (FSA)
- Health Savings Accounts (HSA)
- Commuter benefits
- 401(k)
- Tuition assistance
- Employee stock purchase plan discount
- Critical illness coverage
- Hospital indemnity coverage
- Accident coverage
- Legal assistance
- Identity theft protection
- Pet insurance
- Auto insurance
- Home insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
