Services Mgmt Analyst

PepsiCo•Plano, TX

21h

About The Position

The primary focus of this role is to support the Sr. Manager by driving all activities related to device deployments and operations of the Deployment and Repair Centers in the US and Canada. This is an analyst role that is dual in nature, consisting of responsibilities related to site operations that are physical in nature, as well as responsibilities related to Life Cycle Management projects, processes, reporting, continuous improvement, and support. The Analyst would support all Life Cycle Processes related to assets (existing and new) in the purview of the Mobility and End User Devices Group. This includes but is not limited to iOS devices, rugged devices, mobile printers, laptops and desktops, warehouse scanners, and other assets. The analyst would be accountable to assist in driving successful delivery from MSP Contractors and other stakeholders related to device repair, business as usual device requests, and project deployments. They would need to maintain site operations while also being a key deployment project, inventory, and device management contributor. The role would support their team by driving seamless device deployments, tracking all costs, and working with all stakeholders to handle project and site billing, cost, and cross-charges. The role would also be responsible for the development and updating of project files and trackers using Excel and other project management and metric capturing tools. This Analyst would work with additional departments and vendors, including but not limited to Facilities, disposal partners, repair vendors, third-party vendors, accessory and supply vendors, the Telecom Expense Management Team, Finance, business stakeholders, IT, and other functional partners.

Requirements

1-2 Years Project Delivery
1-2 Years in Asset Life Cycle Support
1-2 Years Working with physical (warehouse) as well as project/business related deliverables
Proven track record working with multiple internal and external stakeholders
Exceptional written and verbal communication skills
Collaboration and listening skills.
Ability to lead and drive discussions managing upward
Ability to manage highly visible competing priorities
Exceptional MS Office Skills a must! Excel Pivot Tables, VLOOKUPS, graphs, report automation and dashboard experience a must.

Responsibilities

Own end-to-end operations and support of North America (US & Canada) Deployment and repair facilities
Maintain inventory and drive inventory completeness
Drive deployment work intake, prioritization, and release timing; balancing demand and available resources
Ensure adherence to Finance, Procurement, Legal, and other functional rules and guidance related to life cycle management
Work with vendors and partners driving repair, operations, and continuous improvement
Support delivery of SOW and Contracts
Support development and delivery of continuously improving KPIs, Metrics, and other reporting
Key project stakeholder and contributor working with business partners and other functional stakeholders
Support and drive “delivery center activities” including but not limited to site upkeep, repairs, and proper inventory and operations processes
Provide KPI, GAP, Monthly Metrics, and other performance metrics
Maintain a stellar, positive, and collaborative work environment
Leverage onshore and offshore resources for efforts related to repair and Mobile Device Life Cycle Management