Services Manager

Pratt Industries•Conyers, GA

13h•Onsite

About The Position

The Services Manager is a role for the strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service and support. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders. The ideal candidate will exhibit a passion for the customer, a positive motivational style that inspires all employees to become customer focused and a strong background in reporting analytics. The Services Manager is also responsible for the duties listed below and managing the Customer Support Analysts’ supporting our customers’ needs. This is a working managerial position in which accounts will be assigned to the Services Manager in addition to support staff is volume determines additional resources.

Requirements

High school diploma or GED
Experienced in Microsoft Office is required
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Knowledge of the DC Quality System along with Customer requirements
Ability to add, subtract, multiply, divide in all units of measure
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists
Excellent communication skills
Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals
Ability to write routine reports and correspondence

Nice To Haves

Experience working in a manufacturing environment
Computer data-entry experience
Experience in Supply Chain
Experience in the corrugated box industry

Responsibilities

Lead and communicate at a high level to Customer Support Staff, Production employees, Management and Customers
Learn how to read production schedules specific to OM partners and inventory reports to determine availability of inventory needed, quantity, and priority
Ensure accuracy of on-hand inventory
Maintain excellent working conditions, a safe work environment, and high morale within the plant
Review and ensure that all plant goals regarding in-bounds, out-bounds, on-time deliveries, backlog, and other product quality and performance issues are being met
Manage the Supplier Corrective Action Reports (SCARs) within the plant and obtain root causes, corrective actions, credit for non-confirming inventory and dispositions
Monitor inventory and warehouse items. Provide input to management as to availability of stock, slow moving, and fast moving items
Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant
Display emotional control in time sensitive situations and be able to multi-task
Communicate clearly and effectively
Comply with company policies and procedures
Transfer built orders into Supply Connect program
Print productions orders
Maintain spreadsheets
Print production labels and needed forms
Review and understand backlog
Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
Input data into customer sites such as TMS, TMC
Coordinate appointments for shipment pick up
Assist with activities involving customer requirements
Maintain customer files
Scan and email all BOL to Retail’s Central Receiving Manager
Any additional duties as assigned by management