Services Manager, Quality Relations

NIGHTINGALE EDUCATION LLC SOLE MB • Salt Lake City, UT

1d • Onsite

About The Position

The Quality Relations Services Manager oversees the strategic and operational delivery of quality relations functions, including Specialist teams and Correspondence Specialists across Vendor Relations and Placements. This role ensures that all operational standards, learner-facing interactions, and vendor communications are executed with excellence, consistency, and alignment to organizational objectives. The Program Manager is responsible for supervising team leads, setting departmental goals, monitoring KPIs, and driving continuous improvement initiatives across all quality relations activities.

Requirements

• Bachelor’s degree from an accredited institution required
• Minimum of 5 years of experience in operational or program management, preferably in education, healthcare, or a related field.
• Demonstrated experience leading multi-functional teams and managing team performance.
• Strong analytical skills and experience using data to drive operational improvements.
• Excellent written and verbal communication skills, with the ability to influence and build strong relationships across all levels of the organization.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems.

Nice To Haves

• Master’s degree preferred

Responsibilities

• Provide leadership, coaching, and guidance to Specialists and Correspondence Specialists across multiple teams to ensure performance, development, and alignment with organizational priorities.
• Develop, implement, and maintain operational processes and best practices to standardize the quality of service delivery to learners, faculty, clinical sites, and vendors.
• Monitor, analyze, and report on key performance indicators for all quality relations teams, identifying trends, gaps, and opportunities for improvement.
• Oversee cross-functional initiatives, including onboarding, training, and support programs for new hires and existing collaborators.
• Partner with senior leadership to design and execute strategic plans that optimize team capacity, efficiency, and learner satisfaction.
• Serve as the primary escalation point for complex operational issues within Specialist and Correspondence Specialist teams.
• Ensure alignment of team activities with organizational compliance, experiential learning standards, and quality metrics.
• Drive continuous improvement initiatives by gathering insights from operational data, learner feedback, and stakeholder input.
• Collaborate with other departments (Credentialing, Vendor Relations, Placements) to ensure seamless service delivery and support for learners and faculty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager