Services Lead

Pelican•Allentown, PA

About The Position

The Services Lead is responsible for leading a team of associates in all areas of refurbishment and service operations. This role ensures that all work is performed safely, efficiently, and in compliance with company policies, standard operating procedures, and quality standards. The Services Lead provides training, guidance, and performance support to team members while maintaining smooth day-to-day operations. This position is cross-functional, requiring the flexibility to rotate across departments based on business needs.

Requirements

High school diploma or equivalent required, preferably an Associate’s Degree in a technical / business field.
Knowledge of warehouse layouts and safe operation of material handling equipment, including 2-wheelers, lift trucks, pallet jacks, or motorized forklifts.
Willingness to train and become certified in the safe use of all material handling equipment.
Ability to read, analyze, and interpret job-related documents, functions, or assignments.

Nice To Haves

Bilingual in Spanish is a plus.

Responsibilities

Lead Service Operations: Direct and perform all refurbishment and service-related tasks to meet production goals and quality requirements.
Coordinate Daily Workflows: Plan and assign work schedules for service associates, balancing staffing levels and workloads to meet shifting operational priorities.
Train and Develop Staff: Provide onboarding, job-specific training, and in-process coaching for new and existing associates. Deliver annual training for service center personnel on service procedures and other assigned topics.
Monitor Production Priorities: Review job orders to ensure deadlines and customer commitments are consistently met.
Manage Inventory Systems: Utilize manual or electronic systems to record, track, and maintain order and inventory data accurately.
Cross-Functional Collaboration: Partner with other departments to resolve workflow issues, improve processes, and maintain operational alignment.
Maintain Equipment: Perform and oversee preventive and corrective maintenance for all service-related equipment to minimize downtime and ensure reliability.
Ensure Compliance: Verify that all service documentation adheres to good documentation practices (GDP) and that associates follow ISO, Quality, and Safety (AWAIRS) standards.
Drive Continuous Improvement: Identify and implement process improvements to enhance efficiency, product quality, and team performance.
Perform Other Duties: Take on additional responsibilities as assigned to support departmental and organizational objectives.

Benefits

Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
401k plan – with immediate match
Great Benefits – several options including Pet insurance for our animal lovers.
Health Savings Account Contribution
Wellness Discount Program
Global Mental Wellness Program
Quarterly Employee Celebration Days
Peer to Peer Recognition Program
Service Recognition Program
Amazing employee discount program on Pelican Products, Pelican branded apparel and gear
Employee referral program – get paid to work with your trusted network.