Member Services Lead

Power Wellness•Chelsea, MI

About The Position

The purpose of the Sales Lead is to oversee the daily activities of the sales department, acquire and enroll new memberships, and represent and promote the center in the community.

Requirements

High School diploma or GED required.
Minimum 2 years of experience in sales, marketing and/or customer service preferred.
Minimum 2 years of supervisory experience preferred.
CPR/AED certification required within 90 days of hire.
Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
Ability to multi-task and maintain a controlled and professional demeanor.
Proficient computer skills.
Excellent sales, marketing, writing, presentation and tracking skills required.

Nice To Haves

Bachelor's degree in sales, marketing or related field preferred.

Responsibilities

Support to the Sales Associates in their daily activities and sales efforts.
Proficiently sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services to achieve departmental and organizational goals.
Secure and manage the following membership accounts: corporate, medically referred, community referred and all other memberships.
Maintain accurate lead and prospect tracking records, providing consistent and timely follow up.
Be able to conduct a center tour to all prospects, using tour guide policy.
Support the new member fitness assessment process, including introduction of the new member to the fitness team, scheduling assessments, etc.
Participate and assist in developing center marketing activities used to procure and retain memberships.
Represent the center by attending off-site events such as health fairs, corporate events and speaking engagements with the intent of sharing center information and procuring memberships.
Understand demographics, market characteristics and target audience for the center, as well as center competition to assess membership options in the community.
Solicit and enroll new community partners.
Assist with department work schedules and time cards.
Assist with hiring and training all Sales Associates.
Work Manager on Duty shifts as assigned.
Maintain friendly, well trained and customer service oriented staff, and inter-department relationships.
Be proficient in all core business software as it relates to job duties and responsibilities.
Work towards meeting departmental and organizational goals.
The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members.
Must meet all safety requirements and certifications necessary to perform job duties.
Demonstrate complete knowledge of emergency and safety procedures including the use of facility paging system and confidence in calling and communicating with EMS.
Participate in Company's HIPAA and related training.
Maintain a positive and professional demeanor during interactions and work related relationships with all persons at the center including but not limited to members, guests and employees as provided in the Employee Handbook at the time of hire.
Demonstrate Power Wellness Core Values & Beliefs.
Other duties as assigned