Services Experience Manager

Best Buy • Albuquerque, NM

2d • $54,550 - $86,550

About The Position

As the Retail Services Experience Manager, you’ll oversee day-to-day leadership duties related to Geek Squad services within a micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You’ll drive customer and employee engagement strategies for computer and cellphone repair, as well as car electronics installations. You’ll also be responsible for employee development and performance management.

Requirements

• At least 1 year of experience as a supervisor or manager in business, military, or related fields.
• At least 2 years of sales or customer service experience.
• At least 1 year of experience managing and reviewing operational expenses and revenue.

Nice To Haves

• Inventory control and/or technology repair experience.
• Multi-location retail experience.

Responsibilities

• Manage the stores’ services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences.
• Provide work direction, ongoing training, career development, and performance management to Geek Squad Agents and supervisors across the micro-market.
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity, and revenue metrics, to identify gaps and lead the team to improve results.
• Coach and develop leaders and Geek Squad Agents to meet or exceed role expectations and support their career goals.
• Drive revenue and operating income growth by tailoring leadership to each location’s needs.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for full-time and part-time employees, based on work location, employment status, salary or hourly status, and years of continued or bridged service.
• Incentive pay may be available for certain roles based on market norms and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed