Services Experience Manager

Best Buy • Lone Tree, CO

5d

About The Position

As the Retail Services Experience Manager, you’ll oversee day-to-day leadership of Geek Squad services across a micro-market of local Best Buy stores. You’ll ensure stores are staffed efficiently so employees can deliver excellent customer experiences, and drive customer and employee engagement strategies for computer and cellphone repair and car electronics installations. The role also includes employee development and performance management.

Requirements

• At least 1 year of experience as a supervisor or manager in business, military, or related fields.
• At least 2 years of sales or customer service experience.
• At least 1 year of experience managing and reviewing operational expenses and revenue.

Nice To Haves

• Inventory control and/or technology repair experience.
• Multi-location retail experience.

Responsibilities

• Manage the store services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences.
• Provide work direction, ongoing training, career development, and performance management to Geek Squad Agents and supervisors across the micro-market.
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity, and revenue metrics, to identify gaps and lead the team to improve results.
• Coach and develop leaders and Geek Squad Agents to meet or exceed role expectations and support their career goals.
• Drive revenue and operating income growth by tailoring leadership to each location’s needs.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence, with potential pay sources depending on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and applicable factors.
• Incentive pay for certain eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed