Services Engagement Director

Genesys•Virtual Office (Florida), SC

11d•$129,600 - $228,000•Remote

About The Position

Own and accelerate the growth of professional services revenue by shaping and closing high-value services engagements that drive measurable customer outcomes. This role plays a critical part in expanding customer adoption, ensuring successful deployments, and increasing lifetime value through strategic services alignment. At Genesys, we are redefining how organizations deliver customer experiences through empathy, AI, and cloud innovation, and this role is central to bringing that vision to life for mid-market customers. You will operate in a fast-paced environment where speed, trust, and execution directly impact revenue and customer success. This position offers strong exposure to sales leadership, cross-functional collaboration, and emerging AI-driven solutions, with clear opportunities to expand influence across larger and more complex engagements.

Requirements

7+ years of experience in services sales, consulting, or services engagement leadership within SaaS or software environments
Proven ability to meet or exceed services revenue targets in fast-paced, mid-market sales environments
Strong background in structuring and selling professional services engagements tied to software implementations
Experience developing statements of work, pricing models, and services proposals
Demonstrated ability to manage multiple concurrent opportunities with high responsiveness and accountability
Strong communication and stakeholder management skills across technical and business audiences
Familiarity with customer experience, contact center, or unified communications platforms
Technical aptitude with the ability to understand and position complex solutions

Nice To Haves

Background in industries such as financial services, healthcare, insurance, or retail
Experience supporting AI-driven customer experience solutions or digital transformation initiatives
Exposure to large-scale implementations, migrations, or post-merger integration programs
Experience working in a pod-based sales model alongside Account Executives

Responsibilities

Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure
Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption
Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles
Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals
Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution
Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation
Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities