Services Contract Manager

Microsoft • Redmond, WA

5d

About The Position

A Services Contract Manager is responsible for approving and negotiating non-standard contractual terms in a way that balances business needs, opportunities, and risks, all with the goal of meeting both Microsoft and customer strategic objectives. Services Contracts Managers drive a healthy business for internal and external customers, support transactional excellence, and ensure Microsoft assets are protected, all while driving adherence to Services guidelines and policies. This role supports the Services sales organization by owning the review, negotiation, and approval of non-standard contract terms and documents. You will be successful in this role if you possess sound business judgment, critical thinking, and problem-solving skills, the capability to build relationships cross-functionally, are detail-oriented, and demonstrate the flexibility needed to navigate ambiguity in a collaborative environment. It’s critical to know how to prioritize for high impact and drive multiple initiatives to conclusion in a timely manner; proactively seek knowledge and embrace technology and be self-motivated and dedicated to assisting others learn and be successful. Another bonus is to possess a good sense of humor with the ability to adapt to a dynamic and exciting environment!

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
• Demonstrated decision making and problem-solving skills in a cross-functional environment.
• The ideal candidate will hold at least 7 years of directly applicable experience in software licensing, services and sales.
• Excellent interpersonal, verbal, oral and written communication ability, adaptable to engagements with all levels of an organization.
• Proven complex negotiation skills.
• Strong attention to workflows and deadlines.
• Thoughtful risktaking, with a demonstrated growth mindset and curiosity to learn independently.

Nice To Haves

• Software/Cloud services industry, consulting, and support experience preferred.

Responsibilities

• Make empowered decisions on customer agreements, exercising sound business judgment.
• Negotiate services contract terms and conditions to close deals.
• Collaborate with sales, legal, finance, and other business groups to design winning offers and deal constructs.
• Own the review, negotiation and approval of non-standard contract terms and non-standard contract documents.
• Drive business adherence to Services guidelines and policies.
• Ensure negotiation strategies for services adhere to established principles and standards and help adapt those principles to the evolving technology marketplace.
• Share best practices and coach sales teams to improve Microsoft’s deal-making capabilities and accelerate deal timelines.
• Embody our culture and values

Benefits

• Certain roles may be eligible for benefits and other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level