Services Architect

Tenable•Boston, MA

2d•Hybrid

About The Position

The Services Architect is an advanced individual contributor within the Services Architecture team, contributing to the technical direction, quality, and delivery of content across the Professional Services Portfolio. Operating with a high degree of autonomy while aligning with the overarching portfolio strategy, this role leads the design and execution of net-new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. In this position, the architect provides technical guidance across team projects, handles content and offering escalations, and actively mentors Associate Services Architects. Working in close collaboration with portfolio leadership, the role supports offering strategy and product roadmap alignment, while periodically teaching customer classes or delivering service engagements to ensure content remains grounded in real-world customer experience.

Requirements

5+ years of overall experience in Information Security.
1+ years of experience in vulnerability management and broader cybersecurity operations, ideally utilizing enterprise assessment tools such as the Tenable product suite.
3+ years of professional services, technical support, or sales engineering experience.
Proven experience designing and delivering technical curricula, training, and customer enablement programs, as well as leading others to do so.
In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking.
Working knowledge of web application security, container security, cloud environments (AWS/Azure), and ICS/SCADA systems, with in-depth expertise in at least one.
Familiarity with security assessment tools such as Nessus, Kali Linux, and Metasploit.
Strong written and verbal communication skills, including the ability to present to senior internal and customer audiences.
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders, including at a senior level.
Strong initiative and the ability to work remotely, both in a self-directed manner and as part of a geographically distributed team, setting direction for others without day-to-day supervision.

Nice To Haves

B.S. degree in Computer Science or a related field preferred; equivalent experience considered.

Responsibilities

Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing and prioritizing new offerings aligned with corporate strategy and product roadmaps.
Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events, and lead development of the most complex and strategic net-new offerings.
Maintain high technical, content, and lab quality standards across the portfolio, ensuring that project outputs and contributions, including work from Associate Services Architects, consistently adhere to established team standards and templates.
Stay informed about Tenable product changes, evaluate requirements for offering updates, and plan portfolio updates well ahead of product release.
Advise the Senior Director, Services Portfolio, on offering strategy, resourcing, and delivery risk.
Review user and technical requirements for completeness and clarity.
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Create live demonstration recordings for the Tenable product suite.
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs, and act as the final technical approver for release.
Periodically teach customer classes or deliver service engagements to obtain intimate knowledge of the customer experience.
Collaborate with Professional Services peers to understand the field perspective on service and training offering requirements.
Engage with customers and partners to analyze market trends and the competitive landscape, and translate findings into portfolio decisions.
Provide solutions to a wide range of difficult problems while maintaining a positive attitude and positive working relationships, gathering information to support data-driven decisions.
Act as the final escalation point for Customer Care, Services, and Product escalations relating to portfolio content that the Associate Services Architect cannot resolve.
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Independently manage assigned projects and provide delivery oversight of team members’ projects to ensure delivery on schedule and on budget.
Mentor and develop Associate Services Architect colleagues, including setting expectations for the Associate role’s intake and review.
Remain abreast of educational learning frameworks, content development approaches, and technologies that may reduce cost or shorten development timelines, and drive adoption where they do.
May perform other duties and responsibilities that management may deem necessary from time to time.