Services Advisor II

Genuine Parts Company•Madison Heights, MI

4d•Onsite

About The Position

Under limited supervision, the Services Advisor II travels to customer locations to identify products and services that Motion can sell to our customers. This role analyzes data, creates detailed reports and makes specifications after assessing customer needs. The Service Advisor II works closely with a sales team to travel to customer locations.

Requirements

Ability to communicate clearly, concisely and effectively both verbally and in written communication.
Strong organization and project management skills.
Ability to develop and maintain relationships with internal employees, vendor partners, and external customers.
Ability to develop original reports and proposals for customers.
Excellent analytical skills.
Ability to collaborate and work with a highly diverse set of internal and external partners.
High-level math skills.
Proficient with Microsoft Office

Nice To Haves

Typically requires a high school degree or GED and three (3) to five (5) years of related experience or an equivalent combination.

Responsibilities

Manages every aspect of site assessments including pre-assessment preparations, the site assessment itself, and post-assessment assignments to ensure team success.
Travels to customer locations, typically with a team as a lead, to assess specific customer systems and identify products and services that Motion can sell to our customers.
Assesses customer needs and develops reports based on data during customer site visits which includes quotes, technical specifications, and pricing considerations.
Researches customer technical specifications and requirements with current or potential technical specifications of our products.
Analyzes customer data to make technical recommendations for customers.
Designs custom solutions in accordance with customer specifications.
Finalizes technical reports for customers and account representatives to include proposals, technical specifications, quotes, and pricing considerations.
Presents the technical sales briefings to customers.
Leads post-sale product configuration.
Acts as a liaison between customers, vendor partners, local branches, utility companies and/or contractors to ensure solutions are implemented appropriately.
May conduct technical user training and product briefings.
May cross-references customer data with our market basket tool to pull historical cost data on products.
May guide and coach lower level Services Advisiors.
Performs other duties as assigned.