Sr. Services Account Executive- Health Care Life Sciences

ServiceNow•Addison, TX

11d•Hybrid

About The Position

This role is part of the Customer Excellence Group (CEG), focused on accelerating platform adoption and driving customer business outcomes through a portfolio of services. The Services Account Executive is responsible for selling service offerings that help customers successfully adopt products, achieve expected business outcomes, and realize value. These offerings include Impact success, product implementation services, and training. The role requires a strong understanding of services and post-sales adoption strategies, acting as a trusted advisor to the account team and customers for successful implementation, adoption, and value realization. It is a quota-carrying position where the Services Account Executive owns the Services sales strategy by proactively creating demand and partnering with the ServiceNow Sales team and partners to execute Services sales opportunities within their assigned territory.

Requirements

Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
New account sales focus, operating independently to identify new opportunities.
Demonstrable track record of achieving Services, Success, or Training sales targets.
Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
Strong operational command – managing end-to-end franchise.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Nice To Haves

Existing relationships in large enterprise accounts a plus.

Responsibilities

Collaborate with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners.
Develop and execute a services sales strategy in the designated territory with a target account list.
Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.
Create pipeline and manage end-to-end forecasting process for Services opportunities.
Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs.
Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy.
Lead extended team in solutioning and scoping, and proposal development.
Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities.