5Yrs ServiceNow UI or UX Designer - Onsite - in-person interview

GoIntellects Inc. • Washington, DC

6d • $40 - $45 • Onsite

About The Position

We are seeking a skilled ServiceNow UI/UX Designer to join the DC Government team. This role involves designing end-to-end user experiences for various ServiceNow modules, portals, and workspaces. You will collaborate with cross-functional teams to translate requirements into intuitive and accessible designs, conduct user research, and build design systems. A key aspect of this role is ensuring all designs meet strict accessibility standards (Section 508/WCAG 2.1 AA) and are technically feasible within the ServiceNow platform. You will also be responsible for creating and maintaining UX documentation and presenting design concepts to stakeholders.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience.
• Minimum of 5 years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms.
• At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces).
• Proficiency with industry-standard design and prototyping tools (ex. Figma, Adobe XD, Sketch).
• Solid understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing.
• Working knowledge of HTML, CSS, and basic JavaScript sufficient to collaborate effectively with ServiceNow developers and customize Service Portal widgets.
• Demonstrated experience designing for accessibility (Section 508/WCAG 2.1 AA).
• Strong portfolio showcasing enterprise UX/UI work, including before/after examples or platform-specific projects where possible.
• Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences.

Nice To Haves

• ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience working within a government or public-sector IT environment.
• Familiarity with the ServiceNow Now Design System component library.
• Experience with Agile/Scrum development environments and tools such as Jira or ServiceNow Agile Development.
• Prior experience conducting design work under public-sector procurement, security, or compliance requirements (e.g., FISMA, NIST).

Responsibilities

• Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
• Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs.
• Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents).
• Build and maintain design systems, style guides, and reusable UI components consistent with ServiceNow's Now Design System and DC government branding/accessibility standards.
• Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs are technically feasible within platform constraints.
• Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance.
• Collaborate with ServiceNow developers/administrators during build and QA phases to ensure design fidelity is preserved through implementation.
• Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications.
• Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership.
• Stay current on ServiceNow platform releases (ex: new Now Experience UI Builder capabilities) and recommend design improvements accordingly.
• Support change management and training efforts by producing clear visual documentation of new interfaces and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior