Lead ServiceNow

S R INTERNATIONAL INC

1d•Remote

About The Position

Arizona Strategic Enterprise Technology (ASET) is seeking an experienced ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Arizona Portal ServiceNow implementation. The AtoZ Portal is a statewide initiative designed to provide Arizona citizens with a centralized, user-friendly gateway to public services. The selected candidate will oversee ServiceNow architecture, development, platform governance, integrations, vendor management, and technical roadmap planning while ensuring scalability, performance, and compliance with State standards. This is a 100% remote position, however candidates must be local to the Phoenix area and eligible to convert to full-time employment. The State of Arizona cannot sponsor visas.

Requirements

5+ years of ServiceNow experience in a technical role such as: ServiceNow Developer, ServiceNow Analyst, ServiceNow Technical Lead
ServiceNow platform implementation and administration
ServiceNow architecture, configuration, workflows, and scripting
ServiceNow platform performance, scalability, and governance
ServiceNow Notifications
Service Catalog / Catalog Items
Flow Designer
Integration Hub
Experience managing ServiceNow technical backlogs
Vendor management and oversight experience
Strong Business Analysis background
Ability to translate business requirements into technical solutions (must be clearly reflected on the resume)
Strong communication and stakeholder management skills

Nice To Haves

ServiceNow Public Sector Digital Services (PSDS)
Public Sector Case Management
Constituent Engagement Solutions
Public Sector Workflows
Identity and Access Management
Single Sign-On (SSO)
OpenID Connect (OIDC)
SAML Authentication
API Integrations
REST APIs
JSON
Agile/Scrum methodologies
Platform Upgrade Planning
Release Management
Cross-System Integrations
Technical Diagramming and Architecture Documentation
Government or Public Sector Experience
Experience leading ServiceNow implementation programs
Experience overseeing third-party implementation vendors
Experience supporting large-scale citizen-facing platforms
Experience participating in procurement evaluations and vendor selection
Familiarity with highly regulated environments and State government technology standards

Responsibilities

Serve as the primary technical owner of the AtoZ ServiceNow platform.
Ensure platform quality, scalability, performance, and long-term maintainability.
Manage and prioritize the ServiceNow technical backlog in Jira.
Oversee enhancements, bug fixes, modernization efforts, and release planning.
Review and validate ServiceNow architecture, workflows, and development solutions.
Provide hands-on ServiceNow configuration and troubleshooting support when needed.
Act as the primary technical liaison between AtoZ and implementation vendors.
Review vendor technical designs, documentation, and proposed solutions.
Participate in procurement evaluations, SOW reviews, and technical proposal assessments.
Support agency onboarding and integration initiatives.
Collaborate with identity management and technical teams on authentication and integration solutions.
Translate business priorities and requirements into technical execution plans.
Lead platform upgrades, modernization projects, and release cycles.
Ensure compliance with accessibility, security, and State technology standards.
Participate in Agile ceremonies including Sprint Planning, Backlog Refinement, Standups, Reviews, and Retrospectives.
Create technical stories, acceptance criteria, testing requirements, and documentation.
Maintain workflow diagrams, architecture documentation, and technical artifacts.
Recommend improvements to platform stability, scalability, and operational efficiency.