Service Now Technical Architect

Atos

16d • Hybrid

About The Position

Atos is a global leader in digital transformation, technology, and consulting services. We partner with organizations across industries to accelerate their journey into the digital future. Our AI & Analytics practice plays a critical role in delivering innovative, high-impact solutions. As a Technical Architect, you will be responsible for defining, designing, and governing end-to-end ServiceNow solution architectures. You will work closely with clients and internal teams to translate business requirements into scalable, secure, and high-performing platform solutions aligned with enterprise standards.

Requirements

• Bachelor’s degree in Computer Science, Engineering, MIS, or a related field
• 8–10+ years of IT experience with a focus on solution architecture and application design
• Minimum 5+ years of ServiceNow experience (architecture and solution design)
• Strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs
• Experience delivering solutions to complex business challenges
• Knowledge of modern web technologies: HTML, CSS, XML, JavaScript/AJAX
• Experience with ServiceNow integrations using: REST / SOAP APIs, SFTP, MID Server
• Familiarity with enterprise technologies: LDAP, SSO, SSL and security frameworks
• Strong communication, stakeholder management, and consulting skills
• Ability to work effectively in cross-functional, high-performance teams

Nice To Haves

• Experience with 3 or more ServiceNow modules, such as: Customer Service Management (CSM), Enterprise Architecture (EA / APM), Field Service Management (FSM), Governance, Risk & Compliance (GRC), Third-Party Risk Management (TPRM), Business Continuity Management (BCM)
• A strong customer-facing architect with consultative skills
• Ability to clearly communicate technical concepts to non-technical stakeholders
• Proven track record of delivering scalable, enterprise-grade solutions
• A proactive mindset with focus on innovation and continuous improvement

Responsibilities

• Design and own scalable, distributed architectures across cloud and on-prem environments
• Define and govern the overall ServiceNow solution architecture
• Partner with stakeholders to gather requirements and translate them into technical solutions
• Lead architecture implementation, managing risks, governance, and best practices
• Develop solution plans, including effort estimates and delivery strategies
• Support solution design, development, testing strategies, PoCs, and migrations
• Collaborate with cross-functional teams to ensure alignment with governance and compliance standards
• Analyze functional and non-functional requirements and recommend design improvements
• Create and maintain reference architectures, domain models, and design patterns
• Identify emerging technologies to drive business value and innovation
• Provide technical leadership and mentorship to development teams
• Support digital transformation initiatives, including application and technology rationalization

Benefits

• Wellbeing programs & work-life balance - integration and passion sharing events.
• Opportunities for professional growth and career advancement.
• Remote and hybrid working possibilities.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior