SITEC - Service Now Systems Administrator - MacDill AFB

Peraton•Tampa, FL

4d•$80,000 - $128,000•Onsite

About The Position

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Requirements

Min 9 years with HS Diploma, 7 years AS/AA degree, 5 years with BS/BA degree, 3 years with MS/MA
A DoD TS/SCI clearance is required
DoD 8570.01-M IAT II
Working knowledge of ITSM processes and CMDB administration.
Strong technical documentation, communication, and stakeholder collaboration skills.
Ability to implement, test, troubleshoot, and support ServiceNow modules and enhancements.

Nice To Haves

Must be DoW 8140 compliant under the Work Role Code 451– Systems Administrator- Intermediate level or higher by 1 Oct 26.
3+ years of experience as a ServiceNow Administrator, with hands-on experience supporting platform configuration, maintenance, and issue resolution
ServiceNow Certified System Administrator (CSA) certification; additional ServiceNow certifications (e.g., Certified Implementation Specialist) a plus
Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM
Experience with ServiceNow integration tools and APIs
Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
Knowledge of database management and SQL (MariaDB)
Working knowledge of ITIL processes and ServiceNow best practices
Proficiency in ServiceNow scripting languages (JavaScript, Glide/GlideScript) and web technologies (HTML, CSS, AJAX)
Strong analytical and problem-solving skills, with attention to detail
Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders

Responsibilities

Perform configuration, customization, and routine maintenance of the ServiceNow platform to ensure reliable performance and stability
Support the implementation and testing of new modules, applications, and enhancements based on business requirements
Assist in gathering, documenting, and refining technical specifications and workflows in coordination with IT and business stakeholders
Apply established best practices for ServiceNow administration, including system security, user access, and data integrity
Troubleshoot and resolve incidents and service requests related to the ServiceNow platform, escalating complex issues to senior administrators as needed
Configure and maintain core ITSM processes and the Configuration Management Database (CMDB), supporting data accuracy and integrity
Support system upgrades, patches, and routine maintenance activities to keep the platform current and secure
Create and maintain documentation for system configurations, processes, and procedures
Monitor system performance metrics and report issues and recommendations for improvement to senior administrators
Stay current with ServiceNow features and updates relevant to assigned duties
Support ServiceNow license management and governance activities (e.g., user, app, API usage, custom tables)