ServiceNow System Administrator (VA ESOM)

Kentro

9h•Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow System Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow operations. This role will collaborate with other Operations team members to execute all System Administrative tasks for the ServiceNow platform, maintaining configurations, user access, and platform health for a large-scale federal enterprise environment. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

ServiceNow Certified System Administrator (CSA)
5+ years total relevant experience
2+ years of ServiceNow administration experience.
Foundational knowledge of ITIL service management.
Strong attention to detail and troubleshooting ability.
Bachelor's degree in computer science, electronics, engineering or other engineering or technical discipline (an additional 8 years of additional relevant experience can be substituted for the degree requirement)
Ability to obtain and maintain a public trust clearance
US Citizenship or Green Card

Responsibilities

Execute System Administrative tasks related to daily Platform Operations.
Configure and maintain ServiceNow instance settings, application properties, and platform features.
Manage user accounts, roles, groups, and access control lists.
Monitor system health and respond to platform alerts and operational issues.
Process and document system changes per change management protocols.
Perform system upgrades, patching, and maintenance activities per established procedures.
Maintain accurate technical documentation and administration runbooks.
Support audits and compliance activities with accurate configuration records.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.