Senior ServiceNow Systems Administrator (VA ESOM)

Kentro

9h•Remote

About The Position

Kentro is hiring for an experienced ServiceNow Senior System Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow operations and leading teams. This role will collaborate with other Operations team to plan and execute all System Administrative tasks for the ServiceNow platform and may direct junior administrative staff. This role requires strong platform expertise and serves as a technical authority for administration activities. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

Master’s degree in computer science, electronics, engineering or other engineering or technical discipline (OR an additional 10 years of relevant experience in lieu of the degree requirement for a total of 20+ years)
10+ years total relevant experience
4+ years of ServiceNow administration experience.
ServiceNow Certified System Administrator (CSA)
Experience mentoring or directing junior administrators.
Strong knowledge of ITIL service management processes.
Ability to obtain and maintain public trust clearance
US Citizen or Green Card holder
Experience supporting a federal client

Nice To Haves

Advanced problem-solving and analytical skills
Impactful team player who looks to enable the team to the end goal

Responsibilities

Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins.
Manage ServiceNow instance configuration, upgrades, patching, and system health.
Oversee user management, group and role administration, and access control configurations.
Monitor platform performance and proactively identify and resolve system issues.
Develop and maintain administration SOPs, runbooks, and technical documentation.
Support change management processes for platform updates and modifications.
Ensure compliance with federal security standards and audit requirements.
Coordinate with architects and developers on configuration standards and platform governance.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.