ServiceNow MidServer Admin (VA ESOM)

Kentro

9h•Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow MidServer Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow MidServer operations. This role will collaborate with other Operations team members to ensures MidServer infrastructure supporting Discovery and Integration to ensure that the system is healthy, secure, and properly maintained. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

Bachelor's degree in computer science, electronics, engineering or other engineering or technical discipline (8 years of additional relevant experience may be substituted for education for a total of 13+ years of relevant experience).
5+ years total relevant experience (can be inclusive of below experience requirements)
2+ years of ServiceNow administration experience.
1+ year of ServiceNow MidServer administration experience.
Experience with Unix/Linux server administration.
Understanding of network protocols and connectivity relevant to MidServer operations.
US Citizen or Green Card holder
Ability to obtain and maintain public trust clearance

Nice To Haves

ServiceNow Certified System Administrator (CSA)
Experience in a federal IT environment
Advanced problem-solving and analytical skills
Impactful team player who looks to enable the team to the end goal

Responsibilities

Plan and execute all System Administrative tasks related to ServiceNow MidServer operations.
Install, configure, upgrade, and maintain MidServer instances across the enterprise environment.
Monitor MidServer health, connectivity, and performance; troubleshoot and resolve issues.
Support Discovery configurations and ensure MidServer-based integrations function reliably.
Administer Unix/Linux server environments supporting the MidServer infrastructure.
Coordinate with CMDB and Discovery teams on probe configuration and data feeds.
Maintain documentation for MidServer configurations and maintenance procedures.
Ensure MidServer security patching compliance with federal standards.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.