ServiceNow CI/CD Operations Admin (VA ESOM)

Kentro

9h•Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow CI/CD Operations Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will manage development and implementation of automation scripts and CI/CD pipelines for the ServiceNow platform, streamlining and standardizing the SDLC deployment process. This role will collaborate with other Operations team members to execute maintain a healthy CI/CD pipeline. Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

Bachelor's degree in computer science, engineering, math or equivalent (or 8 years of additional relevant experience in lieu of the degree requirement for a total of 13+ years of experience)
5+ years relevant experience
3+ years of ServiceNow development experience with exposure to CI/CD or DevOps automation.
Hands-on experience with ServiceNow DevOps, ATF, or source control integration.
Knowledge of ITIL Release and Change Management processes.
Experience with ServiceNow Reports and Dashboards.
Proficiency in JavaScript and ServiceNow scripting.
Ability to obtain public trust clearance

Nice To Haves

Experience in a federal IT environment
Advanced problem-solving and analytical skills
Impactful team player who looks to enable the team to the end goal

Responsibilities

Manage development and implementation of CI/CD scripting and automation for ServiceNow deployments.
Gather requirements from development teams and stakeholders for CI/CD pipeline enhancements.
Develop and test CI/CD deployment prototypes; implement approved scripts using ServiceNow-native tooling.
Maintain and optimize CI/CD pipeline configurations for reliable, repeatable deployments.
Develop ServiceNow Reports and Dashboards supporting CI/CD metrics and release visibility.
Collaborate with development leads and Scrum Masters on release planning and deployment scheduling.
Apply ITIL Release and Change Management practices within the CI/CD workflow.
Document CI/CD procedures, runbooks, and deployment standards.

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.