ServiceNow Support Analyst

Sentinel • Downers Grove, IL

4d • $90,000 - $140,000 • Hybrid

About The Position

Sentinel is looking for a ServiceNow Support Analyst to join our growing team. As a ServiceNow Support Analyst you will be the subject matter expert in supporting and maintaining our ServiceNow platform. This full time role can be remote but must provide occasional support onsite at the Downers Grove, IL headquarters.

Requirements

• 3-5 years of experience supporting and managing ServiceNow
• Proven ability to provide customer-focused support in a fast-paced environment
• Work independently and collaboratively within a team environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Nice To Haves

• Previous experience in a helpdesk or IT support role preferred.
• Familiarity with Windows operating systems and Active Directory is a plus.

Responsibilities

• Supporting and maintaining our ServiceNow platform
• Document support activities, solutions, and processes with accuracy and clarity

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• additional paid time-off for Personal and Sick
• certification and hands-on training
• employee discount for product services and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees