ServiceNow Workflow Analyst

Ascension

20h • $82,825 - $115,453 • Remote

About The Position

Are you an experienced Analyst / Project Coordinator and ServiceNow user, looking for a chance to improve workflow for technical infrastructure teams? If so, apply now.
The successful candidate:
Manages to Strategic Priorities; performs Risk Management.
Promotes good working relationships.
Enforces process and procedure (technical and project).
Strong communication skills, both written and verbal.
Knowledge of building reports and dashboards in ServiceNow.
This role will provide dedicated assistance over the critical operational delivery efforts led by Technology Managers in the Core Technology tower, working collaboratively with Portfolio Leaders, Resource Managers, and Project Managers.

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Nice To Haves

• Project management degree/diploma/certification would be an advantage
• 4+ years in Project Management / Project Management Office functions
• 5 years relevant Technical and business experience
• 5+ years Project Coordination experience
• Managed Service Provider and Vendor Management experience
• Intermediate to advanced ServiceNow and Google Workspace experience

Responsibilities

• Manage and improve the processes needed to support delivery for the Infrastructure Technical teams.
• Operates at a strategic level in collaboration with Infrastructure Leadership, providing oversight and governance to ensure Infrastructure projects tasks are prioritized and addressed in a timely manner.
• Uses program and project metrics to assess progress and drive project implementation.
• Manages issues and risks that impact progress. Drives process improvements based on lessons learned and root cause analysis.
• Self-motivated and ability to work both independently and as part of the team.
• Organized with attention to details, able to work simultaneously on different tasks.
• Good interpersonal, facilitation and presentation skills.
• Strong critical thinking and analysis skills.
• Data-centric – quantitative, analytical skills and PC proficiency.
• Understands the business needs, drivers and direction and adapts and evolves the strategy to meet those requirements.
• Manage Project tasks being assigned to the Infrastructure technical resolver groups.
• Ensure prioritization and assignment
• Report out weekly on queue backlog
• Act as an escalation point for all Ascension PMOs to ensure tasks are being completed on schedule.
• Provide insight into outstanding resource requests to leadership to ensure timely assignment.
• Leverage ServiceNow to present Operational Project Metrics to senior leadership
• Build ServiceNow reports as needed to support dashboards, task boards and ad-hoc reporting.
• Assist Technology Managers with Project record requirements, including but not limited to, Resource Assignments and Time approval.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more
• Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED