ServiceNow Service Portal Expert

INFORMATION TECHNOLOGY STRATEGIES INC

About The Position

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a ServiceNow Service Portal Expert to work for our company. Summary: Client Agency is the Department of commerce. Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance. Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience. Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements. Implement and configure portal pages, themes, and branding. Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency Customize workspace layouts, components, and data visualizations. Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records. Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements. Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange. Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation. Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops. Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards. Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams. Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability. Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates. Grow junior talent through mentoring, partnership, and technical reviews. Author, review, and lead the creation of white papers and contract artifacts. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products. Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations. Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement. Create estimations on effort required to produce ServiceNow functionality.

Requirements

Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC). (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies).
Must have a Bachelor’s Degree.
12 years of related experience.
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start.
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start.
Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules.
Proven expertise in ServiceNow Service Portal development and custom widget creation.
Proven experience with the configuration and optimization of ServiceNow Workspaces.
Strong proficiency in JavaScript, AngularJS, HTML, and CSS.
Proven experience with XML data digestion and generation, and integration with external systems.
Strong proficiency with integration technologies like REST APIs, SOAP, and web services.
In-depth understanding of ITSM processes and ITIL frameworks.
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms.
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
Ability to identify, understand, document, and create functionality aligning with customer value streams.
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality.
Strong organizational and time management skills while working in a rapid software development environment.
Ability to identify and learn new technologies quickly.
Excellent communication skills for collaborating with both technical and non-technical stakeholders.
Strong analytical, problem-solving, and debugging skills.

Nice To Haves

Master’s degree in computer science or relevant field Preferred.
Additional ServiceNow certifications strongly preferred.

Responsibilities

Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance.
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience.
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements.
Implement and configure portal pages, themes, and branding.
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations.
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records.
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements.
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange.
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation.
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops.
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards.
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams.
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability.
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
Grow junior talent through mentoring, partnership, and technical reviews.
Author, review, and lead the creation of white papers and contract artifacts.
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations.
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement.
Create estimations on effort required to produce ServiceNow functionality.