ServiceNow Senior Consultant

Deloitte•Arlington, VA

2d•$118,700 - $218,600

About The Position

ServiceNow Senior Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 05/29/2026. Work you'll do Deloitte provides ServiceNow risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services; including: Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, solutions on ServiceNow Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept Operate - manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards As a ServiceNow Senior Consultant, you will be helping organizations develop practical solutions to achieve better visibility over key components of their cyber programs, leveraging ServiceNow out-of-the-box or custom-built solutions.

Requirements

BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
4+ years of successful ServiceNow implementation projects in a client facing role
4+ years of work experience consulting with organizations to design and implement IRM and/or SecOps processes
4+ years of hands-on experience designing and/or configuring SecOps, IRM, Software Asset Management (SAM) or Hardware Asset Management (Ham) platform solutions
4+ years of consulting experience in defining business and functional requirements and working with technology teams to support these requirements through automation using ServiceNow
4+ years of deploying solutions across the entire Software Development Lifecycle (SDLC)
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available.

Nice To Haves

Previous Consulting or Big 4 experience
Certifications on Cyber Security software platforms
Certifications such as: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (Security Incident Response/Vulnerability Response), CISSP, CISM, or CISA certification a plus
Demonstrate flexibility in prioritizing and completing tasks, including a willingness to learn and work in a disciplined and collaborative environment
Maintain a "self-starter" mindset, and the ability to listen to clients, managers, and peers, take strategic directions, and communicate clearly

Responsibilities

Working with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development.
Designing programs and processes in a manner that supports automation, including documenting process flows, roles and responsibilities, inputs and outputs, and metrics/scoring.
Support configuring and customizing software applications, including forms, workflows, calculations, integrations, reporting, dashboards, access controls, etc.
Leading deployment of automated IRM and SecOps solutions at large and complex organizations across a variety of industries.
Conducting thorough analysis of client processes and systems to identify efficiencies and opportunities for optimization
Working collaboratively with senior risk stakeholders (CIO, CRO, CISOs and direct reports)
Building solid, trust-based relationships with client stakeholders
Developing quality and meaningful deliverables that suit specific client needs
Communicating with clients in an organized and knowledgeable manner
Working collaboratively with the client to identify and solve key constraints, risks and issues
Facilitating ServiceNow demonstrations, user testing, and trainings