Freddie Mac-posted 1 day ago
$107,000 - $161,000/Yr
Full-time • Mid Level
McLean, VA
5,001-10,000 employees

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Join us as a ServiceNow developer to design, build, and improve workflow solutions. We’re looking for motivated professionals to collaborate with clients and teams, deliver innovative results, and work efficiently in a secure, business-focused environment. Our Impact: At Freddie Mac, the ServiceNow Development team drives enterprise IT Service Management and digital transformation. You’ll collaborate with experts and business users to deliver strategic, process-driven, and technology-enabled solutions. Joining us means helping shape our IT services and supporting our continued success. Your Impact: As a ServiceNow Developer, you will: Develop and configure ServiceNow modules such as ITSM, ITOM, HR, and GRC to meet business requirements. Build workflows, dashboards, catalog items, and integrations with enterprise systems. Implement automation and performance improvements across ServiceNow capabilities. Collaborate with stakeholders to translate requirements into ServiceNow solutions and manage user stories. Present roadmaps, architecture decisions, and enhancement strategies. Provide training and support to end-users to maximize the platform's value

  • Maintain and enhance core ServiceNow functionality by adding new capabilities.
  • Develop, test, and deploy updates to ServiceNow in accordance with customer requirements.
  • Configure and customize ServiceNow applications; facilitate deployment of new modules and applications, including UI and workflow configuration.
  • Collaborate closely with ServiceNow System Engineers and fellow developers to create solutions and manage updates or configuration requests.
  • Identify system deficiencies and propose effective solutions.
  • Support the ongoing maintenance and continuous improvement of processes, standards, policies, working methods, and tools.
  • Ensure reliable and reproducible development/production environments using appropriate tools and processes.
  • Maintain consistency in tool configurations across Development, Testing, Integration, and Production environments.
  • Provide ongoing production and end-user support.
  • Document testing procedures and maintenance activities related to system corrections.
  • Research and adopt new technologies and standards as required.
  • Participate in system and development deployment planning, ensuring adherence to software compliance standards.
  • 5-7 years of ServiceNow development and architecture experience
  • 3+ years in a senior architect role.
  • Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent specialized experience.
  • Strong understanding of IT Service Management, ITOM concepts and ITIL framework.
  • Demonstrated ability to design, configure, and implement complex ServiceNow modules and workflows.
  • Strong understanding of ServiceNow platform architecture, scripting, and integration methods (APIs, web services, MID servers).
  • Excellent communication skills for collaboration with technical teams and stakeholders.
  • JavaScript, HTML, AJAX, AngularJS, CSS, SOAP, Rest, Glide Scripting, Flow Designer
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Strong analytical and problem-solving skills.
  • Strong engagement, communication and facilitation skills, including presentation and influencing skills.
  • Ability to translate business requirements into technical solutions.
  • Proactive and self-motivated with a strong sense of ownership.
  • Ability to manage multiple priorities and meet deadlines.
  • Desire for continuous learning and improvement.
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