ServiceNow Senior Business Analyst

Accenture • Washington, DC

46d

About The Position

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment.

Requirements

• 3 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar
• 3 years of experience with the ServiceNow platform
• Active TS/SCI clearance

Nice To Haves

• ServiceNow Certified System Administrator (CSA)
• Six Sigma, Lean Six Sigma, or similar industry-recognized certification strongly preferred for Senior to Expert levels

Responsibilities

• Analyze business processes by mapping and evaluating as-is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees