ServiceNow Business Analyst
About The Position
We are excited to offer an opportunity for a skilled ServiceNow Analyst (HAM/SAM/ITOM/CMDB) to join our client's PC Asset Management implementation team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission-critical objectives. In addition to migrating from their current Asset Management solution to HAM, this role may be asked to support our current Java/Perl platform until decommissioning.
Requirements
- ServiceNow
- Business analysis
- Agile
- PowerBI dashboard
- Great Communication
- ability to analyze and pull data from multiple platforms for a single pane of glass view
Responsibilities
- Develop and implement ServiceNow HAM solutions in alignment with client needs related to PC Asset Management
- Collaborate with functional teams, lead technical solution design sessions, and contribute to process improvement and documentation.
- Design, code, and troubleshoot applications within the ServiceNow platform, focusing on HAM module.
- Manage the platform and infrastructure, ensuring the smooth operation of IT Asset Management processes.
- Provide advanced support for ServiceNow, including troubleshooting, bug fixes, and root cause analysis.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
