ServiceNow Business Analyst/Tester
About The Position
As a ServiceNow Business Analyst/Tester, you will analyze organizational needs and design technology-integrated processes and systems. Your main responsibilities include assessing current business operations, identifying customer requirements, and defining future-state solutions that align with organizational goals. You will research, gather, and synthesize information to optimize business models for efficiency and effectiveness. This role involves collaborating with cross-functional teams to translate business needs into technical requirements and supporting agile development projects on the ServiceNow platform. The role requires expertise in requirements gathering, functional testing, and adapting to project demands, with a focus on agile development and process optimization. A proactive, detail-oriented approach and commitment to driving innovation through technology and process improvement are essential.
Requirements
- General understanding of ServiceNow's architecture and capabilities
- 1+ years of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow
- ServiceNow Public Sector Digital Services (PSDS) OR Customer Service Management (CSM) experience
- ServiceNow Certified System Administrator (CSA)
- Active secret clearance required
Nice To Haves
- Certified Scrum Master
Responsibilities
- analyzing organizational needs
- designing technology-integrated processes and systems
- assessing current business operations
- identifying customer requirements
- defining future-state solutions that align with organizational goals
- researching, gathering, and synthesizing information to optimize business models for efficiency and effectiveness
- collaborating with cross-functional teams to translate business needs into technical requirements
- supporting agile development projects on the ServiceNow platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
