ServiceNow Business Analyst (Mid–Senior Level)
Diverse Systems Group•Chandler, AZ
1d
About The Position
The ServiceNow Business Analyst is responsible for eliciting, analyzing, and documenting business requirements and translating them into functional ServiceNow solutions. This role partners closely with business stakeholders and ServiceNow technical teams to ensure platform configurations align with business processes and ITIL practices , without owning the underlying technical architecture.
Requirements
- 5+ years of experience as a Business Analyst
- 3+ years working directly with ServiceNow
- Strong knowledge of ITSM, ITOM, CSM, and CMDB from a functional perspective
- Experience creating user stories, process flows, and business documentation
- Ability to communicate effectively between business and technical teams
- Solid understanding of ITIL concepts
- ServiceNow Certified System Administrator (CSA) – required
Responsibilities
- Lead requirements gathering sessions with business stakeholders and SMEs
- Analyze and document current-state and future-state business processes
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Collaborate with ServiceNow developers and architects to support solution design
- Assist with the configuration of workflows, forms, reports, and dashboards
- Coordinate and support User Acceptance Testing (UAT)
- Ensure alignment with ITIL processes (Incident, Change, Problem, Request)
- Support change management, training, and user adoption efforts
- Identify opportunities for continuous process improvement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
