ServiceNow Senior Administrator

Geisinger

7d • Remote

About The Position

Responsible for the performance of tasks related to application implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance.

Requirements

• Extensive experience with ServiceNow
• ServiceNow Certified Administrator
• Great communication skills
• High School Diploma or Equivalent (GED)
• Minimum of 6 years-Relevant experience
• Communication, Critical Thinking, Interpersonal Communication

Nice To Haves

• Healthcare experience (preferred)

Responsibilities

• Possesses a strong understanding of assigned and related application(s); can demonstrate a proficiency in navigating through the applications.
• Meets with relevant personnel to perform data collection through discussions, workflow observations and document review.
• Possesses an understanding of best practice workflows.
• Identifies opportunities to modify current state workflows to increase efficiency or effectiveness.
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Coordinates testing including unit, scenario-based, integrated, capacity, and parallel testing.
• Cultivates a critical thinking atmosphere across team(s) to problem solve and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership.
• Provides regular updates regarding work status and demonstrates appropriate issue escalation.
• Actively contributes in meetings by being an engaged listener and offering both feedback and input, while also encouraging others to be engaged.
• Learns to recognize the integration points within and across the various applications.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists with the development of and precepting of others.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Demonstrates understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications. Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.
• Performs other duties as required or assigned by emergency or other operational reasons for which the employee is qualified to perform.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees