Service Now Quality Analyst

Koniag Government Services•Washington, DC

4d•Hybrid

About The Position

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, is seeking a ServiceNow Quality Analyst to support KABS and our government customer in Washington, DC. This is a hybrid position requiring one day onsite. The role involves planning, executing, documenting, and validating testing for ServiceNow workflows, integrations, releases, and platform enhancements. Work will be performed at the client's facility or customer-approved remote locations during Eastern Time core business hours. The ServiceNow QA Analyst will support quality assurance across ServiceNow product teams by developing test strategies, test cases, evidence, and defect management practices.

Requirements

Bachelor's degree in Information Systems, Computer Science, Quality Assurance, Business, or a related discipline, or equivalent work experience.
4+ years of experience in software testing, QA analysis, UAT coordination, or enterprise platform validation.
Experience testing workflow applications, ITSM tools, or ServiceNow solutions.
Strong manual testing, regression testing, defect documentation, requirements traceability, and release validation skills.
Working knowledge of ServiceNow modules, workflows, roles, forms, catalog items, reports, and integrations.
Ability to write testable scenarios from user stories and acceptance criteria.
Strong attention to detail and communication skills.
Ability to obtain a Public Trust clearance.

Nice To Haves

ServiceNow Certified System Administrator
ServiceNow Automated Test Framework experience
ISTQB, ITIL, or comparable credential.
Experience testing federal systems, accessibility requirements, or security-sensitive workflows.
Experience with ServiceNow Automated Test Framework, Jira, Xray, Zephyr, Selenium, or comparable test management tools.
Familiarity with Section 508 testing, performance testing, and integration testing practices.

Responsibilities

Develop and execute test plans, test scripts, regression tests, integration tests, UAT support materials, and release validation checklists.
Validate ServiceNow workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
Document defects with clear reproduction steps, expected results, actual results, screenshots, evidence, and severity recommendations.
Support Automated Test Framework, regression suites, release readiness, and production validation where applicable.
Coordinate with business analysts, developers, admins, product owners, and users to resolve defects and confirm acceptance criteria.
Maintain traceability between requirements, test cases, defects, and release decisions.