ServiceNow QA Analyst

Sprezzatura Management Consulting • Arlington, VA

27d • $100,000 - $140,000 • Hybrid

About The Position

We are seeking a QA Analyst / Release Coordinator to join our team. In this role you will support application delivery through testing, release coordination, platform operations, governance activities, and release communications. This is an excellent opportunity for someone who is passionate about platform quality, operational excellence, and continuous improvement.

Requirements

• Ability to obtain and maintain client-required access as needed
• Bachelor's degree in Information Technology, Computer Science, Business, or related field and 3 years of relevant experience (or 5 years relevant experience in leu of degree)
• 3–5 years of QA, software testing, platform operations, release management, or related IT experience
• Domain Experience: Agile software delivery, enterprise platforms, and IT operations, ServiceNow
• Test planning, test execution, defect management, SDLC, Agile methodologies, documentation, release coordination, stakeholder communication

Nice To Haves

• ServiceNow CSA preferred
• ServiceNow platform experience
• ITIL
• Change Management
• Release Management
• APIs
• integrations
• basic scripting concepts
• Strong communication, organization, attention to detail, collaboration, and problem-solving

Responsibilities

• Execute functional, regression, integration, and user acceptance testing
• Work closely with developers, business analysts, and project managers throughout the development lifecycle to review requirements, provide input on testability, and ensure quality checkpoints are met.
• Support the implementation of Automated Testing Framework (ATF)
• Develop and maintain test plans, test cases, test data, and testing documentation
• Identify, document, validate, and track defects through resolution
• Coordinate release readiness activities and deployment validation
• Prepare and publish release notes for platform deployments and enhancements
• Track release schedules, change records, and implementation documentation
• Support platform governance, compliance, and operational procedures
• Assist with reporting, metrics, and continuous improvement initiatives

Benefits

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level