ServiceNow Project Manager

DirectViz Solutions, LLC•Alexandria, VA

About The Position

The ServiceNow Project Manager will be responsible for the overall management of all ServiceNow Projects that from the Develops and/or oversees plans for automated data processing systems from project inception to close-out. Analyzes information to be processed. Defines and analyzes problems and develop Project Initiation Phase to Project Closeout. The Project Manager will work closely with the Program Manager to discuss Project prioritization and resourcing. Once the Project has been approved the Project Manager will be responsible for coordinating all project kick-off meetings, internal meetings with the assigned Business Analyst and Development Team to start the Project Initiation Phase. The Project Manager will be utilizing ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0 and Test Management 2.0. The ServiceNow Project Manager should have high level knowledge of Generative AI and ServiceNow Now Assist to be able to support AI projects that will be in implementation in the near future. The ServiceNow Project Manager will be responsible to remove blockers and ensure that the team has all the support required to move forward on project tasks. The Project Manager will review tasks and risks with the team and provide coaching and guidance to Project Team Members. The Project Manager will lead all Project Task Risk Meetings and ensure that risks are mitigated and work to address any additional concerns with the team. The Project Manager will support the Program Manager to develop business plans and continual service improvements, support with corporate initiatives and ensure that there is constant collaboration on staffing, team member status, project status, customer support, service and process improvements. The ServiceNow Project Manager serves as a back-up to the ServiceNow Program Manager.

Requirements

5+ years of ServiceNow Project Management experience
Bachelor's Degree
Certified Scrum Master Certification
ServiceNow Admin, SPM, PPM, Agile 2.0 Training or Certifications
Project Management Professional (PMP)
Experience in a Agile Development Project Management
Experience with working on large ServiceNow projects or program teams of 20+ members
Expert in working in Agile Development Teams and knowledge of all agile development phases
Understand high level the Business Process Analyst role and can lead and support Business Process Analysts
Expert in ServiceNow Strategic Portfolio Manager (SPM) Project Portfolio Management (PPM), Demand Management, Agile 2.0 and Test 2.0.
Experienced leading agile project teams through the agile development phases and target timeline
Strong organizational skills and ability to ensure that teams are completing tasks and projects are progressing through the timelines on a daily or weekly basis.
Ability to Manager 5-10 projects at a time, project range in size depending on level of effort.
Strong time management and communication skills
A team player that is a leader but also supportive to the project team in providing support
Ability to adapt and prioritize work independently in a dynamic environment
Strong interpersonal and presentation skills
Strong writing skills and experience in developing plans such as a Communications Plan, User Guides, Project/Program Manager Plans, Training Plans and etc.
Experience with ServiceNow ITSM, HRSD, SPM, SecOps, ITAM (SAM/HAM Pro), Employee Center Portal, Now Assist and Knowledge Management.
Serve as a back-up Scrum Master and back-up to Program Manager when needed
Candidate must be able to obtain a Public Trust clearance for this role
Maintain focus and awareness throughout scheduled working hours.
Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
Lift and move objects weighing up to 15 pounds as needed.
Exhibit excellent verbal and written communication skills, with a strong command of the English language.
Demonstrate the ability to work independently while also collaborating effectively as part of a team.
Quickly learn and retain routine tasks and processes.
Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

Responsibilities

Overall management of all ServiceNow Projects
Develops and/or oversees plans for automated data processing systems from project inception to close-out
Analyzes information to be processed
Defines and analyzes problems and develop Project Initiation Phase to Project Closeout
Coordinate all project kick-off meetings, internal meetings with the assigned Business Analyst and Development Team to start the Project Initiation Phase
Utilize ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0 and Test Management 2.0
Remove blockers and ensure that the team has all the support required to move forward on project tasks
Review tasks and risks with the team and provide coaching and guidance to Project Team Members
Lead all Project Task Risk Meetings and ensure that risks are mitigated and work to address any additional concerns with the team
Support the Program Manager to develop business plans and continual service improvements, support with corporate initiatives and ensure that there is constant collaboration on staffing, team member status, project status, customer support, service and process improvements
Serves as a back-up to the ServiceNow Program Manager