ServiceNow Project Manager | Remote role | USC Only |

Xlysi•Chicago, IL

1d•Remote

About The Position

We are looking for an experienced ServiceNow Project Manager to lead end-to-end ServiceNow implementation and enhancement projects. This role involves managing project scope, timelines, budgets, and stakeholder communication while ensuring successful delivery aligned with business objectives and IT governance standards.

Requirements

5+ years of IT Project Management experience
Hands-on experience managing ServiceNow projects (ITSM, ITOM, HRSD, CMDB, etc.)
Strong knowledge of Agile/Scrum and/or Waterfall methodologies
Experience with project planning tools (JIRA, MS Project, etc.)
Strong stakeholder management and communication skills
Ability to manage multiple projects and cross-functional teams

Nice To Haves

ServiceNow certifications (CSA, CIS, etc.)
PMP / PRINCE2 / Certified Scrum Master (CSM)
Experience in enterprise-level ServiceNow implementations
Knowledge of ITIL framework

Responsibilities

Lead end-to-end ServiceNow projects (implementation, upgrades, enhancements)
Define project scope, timelines, deliverables, and success metrics
Manage project plans, budgets, resources, and schedules
Coordinate with cross-functional teams (developers, architects, QA, business stakeholders)
Drive Agile/Scrum ceremonies – sprint planning, stand-ups, retrospectives
Track project progress, KPIs, risks, and issues; provide regular status updates
Ensure delivery within scope, timeline, budget, and quality standards
Manage stakeholder expectations and client communication
Oversee release management, change management, and governance processes
Identify risks and implement mitigation strategies proactively
Support roadmap planning and continuous improvement initiatives